Available Openings

Third Party Liability Desk Adjuster

BSA Claims Service is seeking a  3^rd Party Liability Desk Adjuster to handle property and casualty claims. 

Position Description: 

• Primary responsibility for all aspects of assigned3rd party property and casualty claims. ( i.e., bodily injury, dog bites, slip and falls, etc.)
• Direct file handling of pre-litigation 3^rd party property and casualty claims.
• Understanding of theory of negligence and duty owed to a third party.
  
• Assignment to strategic litigation-related discovery, metrics and reporting projects as business needs require.
• Complete claims investigation involving complex issues regarding coverage, liability and damages.
• Communicate with claimants, insureds, attorneys and any other involved parties.
• Knowledge of Florida State Statues and Common Law.
• Discuss estimates in detail with contractors, field adjusters, attorneys/public adjusters, and engineers.
• Ability to recognize subrogation, salvage and other opportunities.
• Maintain diary system to guarantee deadlines are being met.
• Ability to determine applicable coverage, exposure and negotiate settlement.

Position Details: 

• Four (4) year’s experience handling 3rd party liability claims
• This position is based in Jacksonville Claims Center,temporarily remote.
• Monday thru Friday; 8am- 6pm
• Anticipated Start date- January 2021
• Advanced computer skills A MUST.

Requirements

• At least (2) years of verifiable property adjusting experience
• An active Xactimate address
• Florida resident with a Florida adjusting license
• Completion of BSA’s credentialing requirements
  

Florida-Based CAT field adjusters for Full Adjustment Claims assignment team

BSA Claims Service is building a team of CAT field adjusters to handle Full Adjustment claim assignments (cradle-to-grave) for one of our Florida carriers that has more than 200,000 policies currently-in-force. In the event of a catastrophe affecting Florida, BSA would implement the Full Adjustment claims handling model to apply to losses. The adjuster would be responsible for managing claims from onset to closure without desk adjuster oversight.

Prior to the 2021 Hurricane Season, BSA will be holding a mock event of claim assignments for training purposes. During an actual event, our team of adjusters are guaranteed deployment, a high volume of claims assigned, a high fee schedule, and standby pay.

Requirements

• At least (2) years of verifiable property adjusting experience
• An active Xactimate address
• Florida resident with a Florida adjusting license
• Completion of BSA’s credentialing requirements

DAILY AND CAT CLAIMS HANDLING ADJUSTERS IN FLORIDA, LOUISIANA AND NORTH CAROLINA

Requirements: 

• Excellent communication and customer service skills.
• At least (3) three years property claims adjusting experience with proficiency in Xactimate
• Knowledge of construction technology, materials, methodology and pricing.
• Ability to analyze, interpret and evaluate relevant information essential to resolving property claims, per carrier’s Best Practices.
• Must have a valid driver’s license, acceptable driving record, and carry appropriate vehicle insurance.
• Must maintain a current/valid adjusting license in the state you are deployed.

BSA Claims Service is accepting adjusters for its 2020 Hurricane Season roster. We are seeking CAT field adjusters for Florida, Louisiana and North Carolina with three years of adjuster experience and proficiency in Xactimate.

NOTE: Many states will not be issuing emergency adjusting licenses this season because of COVID-19. Click Here to access, apply, and manage all state licensing for the United States through the NIPR.

Want to join our Louisiana CAT field adjuster roster? 

BSA was recently awarded a contract with Louisiana Citizens to manage CAT residential and commercial field claims. Applicants MUST have a Louisiana Adjusting License and LA CPIC certification.

Here is the link to the Louisiana Citizens Certification.  NOTE: Adjusters who received a LA Citizens certification before May 1, 2020 are required to take the revised 2020 version, good for two years. Completion of license  and certification is required for eligibility for any deployment opportunities

Adjusters are the backbone of BSA Claims Service’s success. We are seeking smart, organized adjusters with advanced Xactimate and customer service skills.

BSA CLAIMS SERVICE: LITIGATION SPECIALIST ADJUSTER II iN JACKSONVILLE, FLORIDA (remote position now, anticipated to return to Jacksonville office TBA in 2021)

This key role will analyze and investigate litigated personal lines and homeowner claims for both first- and third-party including property, liability and casualty. Exercising independent judgement to review, investigate, evaluate negotiate toward resolution of litigated claims is required.

POSITION DESCRIPTION: BSA Claims Service’s Litigation Specialists evaluate legal liability and pursue, negotiate, and resolve litigated insurance claims. The position is responsible for the providing professional insurance adjusting services relating to pre-suit mediation, pre-suit appraisal, and litigated claims. Model candidates will possess knowledge of insurance coverage, insurance law, DOI regulations, structural estimates, repair costs, and homeowners’ concepts. Position will direct file handling of litigation pre-suit adjustment and litigation; pre-suit adjustment and litigation; field task assignments for investigation of third-party liability claims; assignment to strategic litigation-related discovery, metrics and reporting projects as business needs require.

ESSENTIAL FUNCTIONS OF THE JOB:

1. Model ethical behavior and execute job responsibilities in accordance with BSA Claims Services core values, ethics, and information protection policies.
2. Negotiate and settle claims in accord with BSA Claims Services Best Claims Practices and Estimating Guidelines and industry standards.
3. Research, analyze, and interpret policy contracts and state statutes applicable to submitted claims.
4. Document relevant information in the electronic claims management system and utilize estimating software.
5. Participate in workload surges as needed, to include mandated overtime. May assist other Business Units as needed.
6. May coach, counsel or train less experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Demonstrated working knowledge needed to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
2. Computer literacy in Microsoft Windows environment.
3. Possession of strong customer service skills and professional mediation and conflict resolution abilities.
4. Strong analytical, organizational, negotiation and communication skills.
5. Ability to recognize problematic situations and develop creative solutions.
6. Ability to work independently, multi-task and adapt to frequent priority changes.

REQUIRED EDUCATION AND EXPERIENCE:

Candidates must meet these requirements

1. Four (4) years property claims experience if serving in a property claims role, including at least two (2) years property claims litigation experience; or, four (4) years experience handling third party liability claims if serving in a non-litigated liability claims role; or, four (4) years experience handling third party liability claims, including at least two (2) years experience handling third party litigated liability claims if serving in a litigated liability claims role;

or,

1. Hold a Juris Doctor from an institution that is accredited by the American Bar Association, and is properly licensed as an adjuster in the State of Florida, and also has any one of the following:
2. a minimum of two (2) years claims experience; or,
3. a minimum of eighty (80) cumulative hours of training in programs that are:
4. approved by DFS as qualifying for continuing education for property and casualty insurance adjusters as required by Florida Statutes; Section 626.869; or,
5. approved by Citizens as qualifying towards litigated claims adjuster training; or, the designation of Chartered Property Casualty Underwriter by the American Institute for Chartered Property Casualty Underwriters.
6. An attorney at law duly licensed to practice law in the State of Florida, and is in good standing with The Florida Bar, and is exempt from adjuster licensure pursuant to Florida Statutes; 626.860, and also has any one of:

i. a minimum of one (1) year claims experience; or,

ii. a minimum of one (1) insurance claims litigation experience; or,

iii. a minimum of eighty (80) cumulative hours of training in programs that are either:

1. approved by DFS as qualifying for continuing education for property and casualty insurance adjusters as required by Florida Statutes; Section 626.869; or,
2. approved by Citizens as qualifying towards litigated claims adjuster training; or,
3. the designation of Chartered Property Casualty Underwriter by the American Institute for Chartered Property and Casualty Underwriters

PHYSICAL REQUIREMENTS:

This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day). This position may require occasional overnight travel and may be required to work for extended periods of time to include after standard business hours in addition to weekends and holidays as needed.

RESPONSIBILITIES

• Management of subrogation and salvage claims.
• Identifies legal liability and pursues, negotiates, and settles subrogation collection.
• Researches paid claims, answers inquiries, and coordinates with other departments, insurance adjustors, attorneys, and members.
• Gathers claim information for subpoenas, subrogation and litigation cases.
• Interacts with policyholders, claimants, witnesses, and underwriters to recommend and document the necessary information to close a file.
• Collects information needed to determine when an on-site investigation is necessary.
• Identifies and handles subrogation claims against other carriers of policyholders and at-fault parties.
• Identifies damaged items that were considered totaled under 1st party claims and negotiates selling them back to insured for settlement offset

SKILLS/KNOWLEDGE

• Exceptional written communication and organizational skills
• Ability to effectively communicate verbally and in writing
• Ability to review, interpret and accurately apply policy language
• Ability to evaluate claims and address policy coverage issues
• Strong caseload management skills to include monitoring
• Activities, setting reserves, recommend task assignments and/or experts
• Ability to develop strategy and settlement solutions for claims
• Ability to review and interpret legal pleadings, legal opinions, expert reports and case law as necessary
• Ability to proactively direct and monitor the discovery process
• Ability to prepare summary reports and monitor activities of experts
• Ability to continuously document the claims and/or litigation file timely and appropriately
• Ability to prepare settlement evaluations and negotiate settlements
• Ability to calculate, negotiate and issue settlement payments with claimants and attorneys accurately and within specified time frames
• Ability to attend and effectively represent BSA Claims Service in mediations, court hearings, trials or other legal proceedings as necessary and required
• Ability to effectively present and articulate complex claims to management for reserve and settlement authority.

Estimated Salary $100,000/yr

Employment Type 1099 Independent Contractor; Full- time; long-term